EXPLORE THE WORLD

Don't bring extra guests. Six is the maximum for the 1-6 persons charter and 13 is the max for the 7-13 charter

No spray sunscreen

Pets

no drugs

no smoking

bad vibes- leave those behind!!

Top Fun is a performance yacht and can reach speeds close to 40 mph, however excursions usually maintain a speed of around 10mph to keep guests comfortable and allow dolphins to come and play around the boat. However if you really have the need for speed you can probably talk the captain into opening up the throttles for a little bit if the situation permits.

Yes! Bring your snorkel gear, dive mask and enjoy the beautiful clear blue water this area has to offer! We know the best spots to find some awesome sea creatures including starfish, sand dollars, crabs and more! The hydraulic swim platform on the back is capable of assisting people into and out of hip deep water. This is as shallow as the boat can go. Please understand this is a big yacht and sometimes depending on current and tides its just not safe to attempt this but please let the captain know your wishes and they will do their best to give you the trip of your dreams!

At Top Fun Charters, we understand that plans may change, and we strive to accommodate our clients to the best of our ability. However, it is essential to have a clear policy in place to manage cancellations. Please review our refund and cancellation policy.

We take every precaution to make sure our boat is running at 100 percent however, sometimes things happen that are out of our control. If we have to cancel a trip due to boat maintenance, we will reschedule you or refund you 100%.

Cancellations are subject to the following Cancellation Fees:

Cancellations More Than 7 Days Before Departure:

If you must cancel your booking more than 7 days before your scheduled departure date, you will be eligible for a refund of 90% of the total booking price. A 10% administration fee will be deducted from the refund to cover processing costs.

Cancellations of 7 Days or Less Before Departure:

For cancellations made within 7 days or less of the departure date, a refund of 50% of the booking price will be issued.

Cancellations of 24 Hours or Less Before Departure:

No refund is available for cancellations made within 24 hours or less of the departure date.

Booking Changes:

If you wish to reschedule your charter, we will do our best to accommodate your request based on availability. However, please note that changes made within 7 days of the original departure date may be subject to the same cancellation fees as outlined above.

No-Show Policy:

In the event of a no-show on the scheduled departure date, no refunds will be provided, and the full booking price will be forfeited. No show 30 minutes after scheduled departure time is considered “no show”.

Late Policy:

Customers are expected to be on time. Boarding starts at time of reservation and the boat must return at the originally scheduled time. If the boat is running late, customer will still be given the full chartered time or refunded if unable to do so. No refund will be given for any portions of our charter unused by the traveler after Charter departure regardless of circumstances (this includes coming in early).

Weather-Related Cancellations:

Safety is our top priority. If, on the day of your charter, if we determine that weather conditions or other factors pose a safety risk, we reserve the right to cancel or reschedule the trip. In such cases, you will be offered the option to reschedule your charter at no additional cost or receive a full refund.

How to Request a Cancellation or Rescheduling:

To request a cancellation or rescheduling, please contact us at least 7 days before your departure date. Please email [email protected] or text your request. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Please make sure you send an email or text letting us know. Please explain why you are requesting a cancellation.

Refund: Processing Refunds will be processed quickly, usually within 7 to 14 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

We understand that circumstances can be unpredictable, and we appreciate your understanding of our policies, designed to help us provide the best service to all our clients. If you have any questions or require further clarification, please don’t hesitate to contact us. We look forward to serving you and ensuring you have a memorable experience with Top Fun Charters!